Ian contacted me at a time when, I was knocked for six by the hostile face of my big bank factor and needed to get away at full speed and partner with a much smaller institution which was more empathetic to our situation. Ian moved at speed and I was contacted by 2 prospective factors within 24 hours. I had written proposals within 7 days. Apart from having the right contacts who were matched to my requirements, Ian understood the way things work, and I beleive the bank moderated their tone as a result. Thanks.